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The Samsung Galaxy Note 5 has come in for some pretty positive reviews, thanks to its brilliant display, fast processor, and overall solid value. Not as many people love the lack of a memory card slot and removable battery this time around, especially considering (and despite erroneous early reports) the lack of a 128GB internal storage option.

Similarly, not everyone needs the included Wacom-powered stylus. But it’s really what makes a Note a Note, and Samsung has improved it to the point where you can even write on the screen while it’s off and it will record your memos. That said, several reviewers have found a serious flaw. If you put the stylus back into the phone backwards — easy to do if you’re not paying close attention, given the shape of the stylus and the slot — it actually breaks the phone.

Here’s what happens: Whenever you want to eject the stylus, you press on it, and a little spring-loaded mechanism pops it out slightly, so you can pull it out the rest of the way. Inserting the stylus back in will deliver the same positive feedback as the mechanism clicks it into place. This mechanism is new to the Galaxy Note 5, and it works well in practice. So far, so good.

The problem is, you can also insert the stylus all the way into the slot backwards. When you do so, it gets stuck. And then, when you try and pull it out forcibly, it breaks the stylus detection mechanism, which is how the Air Command software works the way it does — including that nifty ability to write on the screen while the phone is off.

And just like that, you’ve broken a very expensive, brand new phone.

It seems unbelievable to me that no one at Samsung tested this during the QA process somewhere far enough along the line to know if production models will have the problem, but here we are. For now, it’s a simple warranty replacement issue if you just bought the phone. But if this happens to you two or three months down the line, you won’t be able to return the phone and will have to deal with whatever carrier or vendor you bought the phone from in order to get it replaced — unless Samsung issues a recall, of course.

In the meantime, if you’ve got a Galaxy Note 5, be extra careful with the stylus, and let us know in the comments if you learn anything new about this problem or have run into it yourself.

Update 1:22pm: Samsung has now issued a response, which I’ll quote here: “We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around.” So you’re on your own, basically.

For more, read Samsung Galaxy Note 5 vs. Galaxy S6: More similar than ever and Samsung Galaxy Note 5 vs. LG G4: The struggle between modular and premium design.

Read more http://www.extremetech.com/mobile/212842-putting-the-stylus-in-the-galaxy-note-5-backwards-breaks-the-phone


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